Refund Policy

At Lustful Liberties, we value your satisfaction and privacy. Due to the intimate and personal nature of our products, we follow a strict hygiene and safety policy regarding returns and refunds. Please read the following information carefully before placing your order.

Non-Returnable Items

* For health, hygiene, and safety reasons, **all sex toys, lingerie, lubricants, and similar personal products are non-returnable** once opened or used.
* Items cannot be returned if the packaging has been opened or tampered with.

Returns Eligibility

We will only accept returns or issue refunds for:
***Defective or damaged products
***Incorrect items received

To be eligible:

* The item must be **unused**, **in original packaging**, and reported within **7 days of delivery**.
* Include a clear description of the issue and photos (if applicable) when contacting us.

How to Request a Return or Refund

To initiate a return or refund request, please contact us at:
*Email: info@lustfulliberties.com
*Phone: +447729283919 (Mon–Fri, 8am–6pm GMT)

Please include:
* Your order number
* Item(s) you wish to return
* Reason for the return
* Supporting images or video if the product is damaged or defective

Refund Processing

* If your return is approved, your refund will be processed to the **original payment method** within **7–10 business days**.
* You will receive an email confirmation once the refund has been issued.

Exchanges

We do **not offer exchanges**. If you received a defective item, we will issue a refund and you may place a new order.

Shipping Costs

* Original shipping charges are **non-refundable**.
* Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

Discreet Service Guarantee

Your privacy is our priority. All returns and communications are handled with complete confidentiality and discretion.