The most common reason people abandon a basket on a site like this is not price. It is not knowing exactly what will turn up, what it will say on it, and what a partner or flatmate might see. So here is the whole process, answered directly.
What does the parcel look like?
A plain, unbranded outer box or mailing bag. No shop name, no logo, no imagery, and nothing on the outside that indicates what is inside. It looks like any other parcel on the doorstep.
What does the sender name say?
No company or trade name at all — just your own name and delivery address, the same as any other parcel. If someone else signs for it, there is nothing on it to explain.
What appears on my bank statement?
A discreet billing descriptor rather than the shop name. This is standard practice across the industry and is one of the specific things we ask of any payment provider we work with.
Will the delivery driver know?
No. Couriers see an address label and a parcel. They do not receive an itemised list of contents, and the outer packaging carries nothing that would tell them.
What about tracking and dispatch emails?
Dispatch and tracking emails are worded discreetly and do not list product names. Emails come from a neutral sender name. If you share an email account, that is worth knowing either way.
Can I have it delivered somewhere other than home?
Yes. You can use a different delivery address to your billing address — a workplace, a friend’s house, or a courier collection point. If a parcel arriving at home is the concern rather than the parcel itself, this solves it completely.
Do I need an account?
No. You can check out as a guest without creating one. If you do create an account, your order history sits behind your login rather than anywhere public.
What if I want to return something?
Intimate items that have been unsealed or used cannot be returned, for hygiene reasons — that is a legal exemption that applies to every retailer in this category, not a policy we invented. Unopened, unused items in original packaging can be returned within the stated window. Faulty items are always covered regardless. Full detail is on the Returns & Refunds page.
Is my data shared with anyone?
Your details are used to fulfil the order and nothing else. We do not sell data, and our analytics are cookieless and self-hosted, which means no third-party advertising network is building a profile from what you browse here. The Privacy Policy sets out your rights in full.
Do I have to be 18?
Yes. This is an 18+ site and everything on it is sold for use by consenting adults. Orders where age or payment verification fails may be cancelled and refunded.
What about international orders?
Some countries restrict or prohibit the import of adult products, and customs rules vary considerably. If you are ordering from outside the UK, it is worth checking your own country’s position first — seized parcels are the buyer’s risk, not something any retailer can control.